As a Xerox trainer, I taught both sales training processes and problem solving processes.  The problem was, I never actually connected the two!  In this Pocket Sized Pep Talk, you'll learn:• In the “Problem Solving Process,” there's a disciplined approach to fixing things right... the first time.  This is done by learning how to ask questions, go deeper into the potential size and scope of a problem, and assist others to go beyond his or her prison of familiarity.• In Sales training, the “Selling Process,” illustrates a disciplined approach to, well, fix things right… the first time.  This is done by learning how to ask questions, go deeper into the potential size and scope of a problem, and assist others to go beyond his or her prison of familiarity.  Sound familiar?• How in the “Problem Solving Process,” you learn to keep from jumping to a solution, and trying to solve a problem before you fully understand the problem. • How in the “Selling Process,” you learn to keep from jumping to a solution, and trying to not solve a problem before you fully understand the problem.  Sound familiar?So, can you sell, and problem solve at the same time?  How can you not?

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