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Listen "Parcel scanning and peak preparation"
Episode Synopsis
Australia Post's Head of Retail Operations Support, David Morris, joins us on the POAAL Podcast to discuss:
The role of Australia Post's Retail Operations Support team
Customer expectations for scanning
How correct scanning reduces customer complaints
Distribution of new PDTs (hand-held scanners) to the LPO network
The "awaiting collection" scan
Transfer scans
Customer notifications
The Australia Post app
Storing carded parcels at the LPO
Preparations for peak season
The role of Australia Post's Retail Operations Support team
Customer expectations for scanning
How correct scanning reduces customer complaints
Distribution of new PDTs (hand-held scanners) to the LPO network
The "awaiting collection" scan
Transfer scans
Customer notifications
The Australia Post app
Storing carded parcels at the LPO
Preparations for peak season
More episodes of the podcast POAAL Podcast
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Mail lodgement payment
16/09/2025
Understanding Mail Management Fee
08/09/2025
Inward mail processing: a perspective
30/05/2025
Next-generation posting box
15/04/2025
Post-Christmas post office clean-up
17/01/2025
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