From Complexity to Opportunity: Dana Applegate on the Future of Claims Automation

13/01/2025 38 min

Listen "From Complexity to Opportunity: Dana Applegate on the Future of Claims Automation"

Episode Synopsis


Dana Applegate, SVP of Claims at Coaction Global, discusses automating insurance claims with AI. She highlights challenges for adjusters, balancing human insight with technology, and overcoming resistance to change. Dana emphasizes automation's role in improving efficiency, enhancing customer experience, and effectively integrating new tools.