SummaryIn this episode, Wyatt Carr interviews Nikki Kaushik, co-founder and CPO of Quantic, who shares her inspiring journey from India to the US and her experiences in the tech and restaurant industries. The conversation delves into the challenges of building a cloud-based point of sale system for restaurants, the importance of customer support, and the role of AI in transforming restaurant operations. Nikki emphasizes the significance of learning from customers and competition, and discusses the dynamics of running a family business while looking forward to future innovations and expansions.Chapters00:00 Introduction and Background03:53 Immigration and Opportunities in the U.S.05:41 Transitioning from Software to Restaurant Business09:37 Building a Point of Sale System12:40 Rebuilding and Rebranding Quantik17:21 Partnerships and White Labeling Solutions21:24 Competitive Landscape and AI Integration26:13 Customer Support and User Experience27:06 The Importance of Customer Support29:22 Integrating Support and Product Development31:17 Expanding Internationally: Challenges and Strategies32:38 Work-Life Balance in a Family Business35:34 Finding Passion in Work37:25 The Next Generation in Business39:37 Working Together as a Family40:54 Future Plans and Retirement Perspectives42:34 Learning from Competition44:13 Hosting the First Quantic Conference46:47 Exciting New Product Launches

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