In this episode of the PBL Simplified podcast, host Ryan Steuer talks with Doug Noll, a former trial lawyer turned peacemaker, to discuss effective strategies for de-escalating conflicts with angry parents, students, and teachers. The conversation emphasizes the importance of understanding emotions in conflict resolution, introducing the concept of affect labeling as a powerful tool for calming individuals and fostering connection. Doug shares insights on how to apply these techniques in educational settings, highlighting the need for emotional intelligence among educators and students alike. The episode concludes with practical advice for administrators on how to implement these strategies in their schools.
Takeaways

Fights and arguments between human beings are unnecessary.
Human beings are driven by emotions, not rationality.
Affect labeling is a technique to de-escalate anger.
Listening to emotions rather than words is crucial.
De-escalation must occur before problem-solving.
Students often act out due to a lack of connection.
Emotional abuse in families affects student behavior.
Affect labeling can create emotional safety in classrooms.
Teachers can learn to help students self-regulate emotions.
Cultural programming often devalues emotional expression.

Resources and links:
Share a PBL win or ask a question: pblshare.com
Connect with Doug:
https://dougnoll.com/school-de-escalation-training/
https://dougnoll.com/de-escalation-skills-resources/
LinkedIn: https://www.linkedin.com/in/dougnoll/
Facebook: https://www.facebook.com/doug.noll.52/
https://www.facebook.com/DouglasNoll
Twitter: https://twitter.com/dougnoll
Instagram: https://www.instagram.com/douglasenoll/
DN YouTube: https://www.youtube.com/channel/UCtAHXdBT1Y0Pl7SGrM_HcFw
EC YouTube: https://www.youtube.com/channel/UCLMgSgzfVqHdriHEN3MiIKA
Pinterest: www.pinterest.com/b990204361f85f4a8ac1a25a9a0920

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