ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Episode Synopsis "Podcast 5 - To bot or not to bot? That is the question."
In this episode of Nothing Constant, Bridget Stallkamp and Gary Magenta talk about the impact that technology is having on both the Customer Experience, and also the Employee Experience. This episode includes a special guest, Root's Technology Adoption expert, Chris Williams. He discusses the challenges with current change management approaches that hinder technology rollouts.
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