Last week, we explored trust in terms of leadership. But in this scene from the 1989 Tim Burton film, Batman, Jack Nicholson’s Joker is exploring a different kind of trust. When someone you’ve never met is seemingly always behind a mask, how do you trust them? How do you know who they really are and what they’re actually up to?

As work from home has become more and more prevalent in the BPO space, that kind of trust becomes increasingly important. Companies are entrusting the access to their customer data to agents who, not only work for an outsourcer, but also work behind the mask of work from home. Dawud Gordon and Ivan Milenkovic join this week’s show to discuss the importance of security in the BPO sector and how AI is changing the landscape.

We discuss:
• Opportunities and Risks of AI in BPO Security
• Identity Protection and Evolving Threats
• Challenges of Traditional Security Measures
• Challenges of Implementing Multi-Factor Authentication
• The Limitations of User Responsibility in Security

Connect with Dawud on LinkedIn – https://www.linkedin.com/in/dawudgordon/

Connect with Ivan on LinkedIn – https://www.linkedin.com/in/ivanmilenkovic/

Twosense – https://www.twosense.ai/

Music courtesy of Big Red Horse – https://bigredhorseband.com/

Brought to you by Happitu – https://happitu.com/

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