2002’s Star Wars: Episode II Attack of the Clones introduced the Kaminoans, a civilization skilled at cloning. Like many skilled at developing specific technologies, the cloners of Kamino didn’t spend much time thinking about the impacts of their work. They were skilled at genetic engineering, and they found customers willing to pay for those skills.

Today, cloning people is still taboo but closing voices, faces, and video imagery of people is big business. Despite the glut of customers willing to pay for these new technologies, questions regarding the ethics and long-term impacts of them remain unanswered. While I didn’t head to the Outer Rim for this conversation, I did enlist the help of Luke Jamieson who lives 9,000 miles away from me. Luke is a Global Thought Leader on the topics of EX, CX, and the future of work.

We discuss:
• The key factor impacting AI adoption
• The Role of AI in Contact Centers
• Evolving communication preferences
• Potential Security Risks of Voice Biometrics
• The Future of Customer Service

Connect with Luke on LinkedIn – https://www.linkedin.com/in/luke-jamieson/

Voice Cloning – https://play.ht/

Music courtesy of Big Red Horse – https://bigredhorseband.com/

Brought to you by Happitu – https://happitu.com/

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