In 1990, Public Enemy released “Fight the Power” from their third album, one of the most popular and influential songs in hip hop history:
People, people we are the same
No we're not the same
'Cause we don't know the game
What we need is awareness, we can't get careless
You say what is this?
My beloved let’s get down to business
Mental self-defensive fitness
Don't rush the show
You gotta go for what you know
Make everybody see, in order to fight the powers that be
The song is, among other things, a call to recognize and mitigate the bias that guides our decisions and attitudes.
30+ years later, our recognition of our own bias is still suspect and can impact basic functions of support and service organizations like Quality Assurance.
My guest this week is Ines van Dijk and she is on a mission to build better quality programs and Fight the Bias along the way.
This week on Next in Queue, we discuss:
· The Strategic Purpose of QA (Quality Assurance)
· 3 Common Types of Bias in QA
· How AI can both Mitigate and Amplify Bias
· Strategies for Mitigating Bias
· The First Step to Building a QA Process
Connect with Ines on LinkedIn – https://www.linkedin.com/in/inesvdijk/
https://qualityinsupport.com/reducing-bias-in-reviews/
Music courtesy of Big Red Horse – https://bigredhorseband.com/
Brought to you by Happitu – https://happitu.com/

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