In the first episode of our new podcast series Inside the FMA, we discuss the Financial Markets Authority’s efforts to ensure fair dealing in New Zealand’s financial services sector. Since the Conduct and Culture review in 2018, the FMA has taken 12 cases to court, leading to over $215 million in customer repayments and $16 million in penalties.Join Sinéad Lloyd, Manager Investigations, and Rachael Manttan, Head of Evidence and Investigations, as they discuss:• what constitutes a fair dealing breach under the Financial Markets Conduct Act• how poor systems and controls can lead to long-term consumer harm• the importance of self-reporting and proactive product reviews, and• expectations under the Conduct of Financial Institutions (CoFI) regime.Stay informed and learn how the FMA is working to protect everyday New Zealanders.Visit our website for more insights: https://www.fma.govt.nz

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