ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "Creating a Remarkable Client Experience"
Episode Synopsis
In this episode, we discuss how to create remarkable client experiences that defy expectations and leave a lasting impression. Learn about the experience economy and why satisfied clients rarely refer, understand the "front stage/backstage" concept and how to create value that is realized by your client, and learn how to conduct a front-stage assessment that allows you to create a remarkable experience that turns clients into advocates.
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