ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "Customer Experience [Accounting Firm Special]"
Episode Synopsis
Today I talk about Customer Experience and dig into how your customers [and prospects] feel when they interact with you. Do you leave a WOW factor on them? I look at:
- a better experience when onboarding,
- at year end tax time, and
- a handful of my favourites.
Modern Firm Practices hosted by Brad Turville | A weekly show for accountants on how to become the Modern Accountant and implement Modern Firm Practices into your firm.
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Resources:
20 Customer Experiences Ideas
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For monthly LIVE Modern Firm Trainings and Ask Me Anything calls, plus access to prior trainings, join Modern Firm Practices Membership: https://ModernFirmPractices.com
- a better experience when onboarding,
- at year end tax time, and
- a handful of my favourites.
Modern Firm Practices hosted by Brad Turville | A weekly show for accountants on how to become the Modern Accountant and implement Modern Firm Practices into your firm.
------------------
Resources:
20 Customer Experiences Ideas
------------------
For monthly LIVE Modern Firm Trainings and Ask Me Anything calls, plus access to prior trainings, join Modern Firm Practices Membership: https://ModernFirmPractices.com
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In God we trust