Forest Admin's Podcast: "Mission Ops: Possible"A podcast where top Ops leaders share strategies, challenges, and lessons from the field.https://www.forestadmin.com/blog/tag/podcast------Episode 3Guest: Maxime de Juniac, Chief Service Officer at SwanHost: Guillaume, Head of Marketing at Forest Admin------00:00 Introduction00:51 Introducing Maxime @ Swan02:08 About Swan 03:04 Swan's partner model03:55 Embedding Swan in B2B Services05:14 What the new funding round means for Ops07:02 The challenges of Fintech Ops08:42 An example of fraud check09:58 Adapting fraud checks to profiles10:45 The biggest opportunies in Fintech Ops12:05 Doing KYC/KYB with less friction13:22 Bringing Automation and AI in Ops15:46 How Swan Ops approach automation17:53 The evolutions of Ops jobs19:23 Growing the ops team capacity20:14 Building a team of experts using AI22:10 The tools of the Swan Ops team23:44 The Ops is autonomous for its tooling24:49 Autonomy as a key success factor for Ops26:22 AI adoption in the Ops team27:02 How the Ops team is organized at Swan28:32 The profile of modern Ops people30:37 Shopify's CEO's memo on AI adoption31:46 What it takes to be hired in Ops today33:04 Training in Ops34:28 The future of Fintech Operations36:10 The use of AI and social by fraudsters38:23 The best tip for someone joinign in Ops

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