Results matters! Whether you're looking at safety, quality, or productivity, you and your team want to know how you're performing. But when it comes to people, it can be difficult to measure your return on investment. In this episode, guest Martin Low walks us through the best strategies for measuring your team, plus shares great insights on why people matter most in your organization. Martin is the founder and CEO of On Plane Consulting, where he helps organizations transform and improve by building and leveraging their people capabilities. He also has over 20 years of human resources experiences at companies like Amazon and Blue Apron, and brings great insights on how to measure your team, clarify your processes, and create a culture where everyone shows up at their best. 3:23 – You can't measure people in the same way you measure inventory, cash flow or other main areas of your organization 6:31 – If you don't invest in your people, it leads to issues like high turnover and halted productivity 7:36 – If you don't have a baseline, you can't measure 8:45 – If someone on your team is underperforming, use curiosity to find the cause 8:52 – Establish a baseline for what good looks like within your team or organization 9:45 – If someone on your team has higher rates than others, study their process and see how you can implement their methods for your whole team 11:50 – When results don't meet expectations, approach the issue with curiosity instead of judgement 14:08 – With clearer processes, your team can improve and your organization can reduce turnover 14:24 – As a leader, you should make your expectations clear and hold others accountable 15:33 – With clarity, your team members find more agency and can improve the way they show up 17:31 – Create a process where you and your team can use your energy in a productive way, instead of just trying to survive the day 19:37 – Surveying your team is a strategy for assuring everyone is aligned and understands your processes, values, mission, and goals 22:52 – With a survey, leadership can find solutions directly from their team on the floor 24:18 – Most people show up wanting to do a good job, and clear processes can help them improve how they show up Connect with Martin Low Learn more about On Plane Consulting Contact On Plane Consulting at [email protected] Contact Martin at [email protected]

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