"Want to wow your clients without even trying?" Chris Cook dives into the secret sauce behind consistent, scalable, and client-pleasing real estate operations: standard operating procedures (SOPs). From a last-minute scramble caused by not having proper systems in place to a passionate breakdown of how SOPs transform a chaotic business into a flourishing one.He shares how he segments his business, empowers his team, avoids repeated mistakes, and elevates client experiences — all through clear, intentional documentation. Listen for:1:13 Repeat-Proof Your Business4:35 SOPs by Business Segment6:15 The Art of Exceeding Expectations with SOPs8:52 Automate, Delegate, and Scale with Confidence Connect with Chris Cook, Salesperson and Executive Director of The Halyard Group of RE/MAX Hallmark® Website | Email 

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