In the fifth episode of of Series Two of UCL School of Management's podcast, host and School Director, Davide Ravasi talks to Rouba Ibrahim Professor and Head (Operations and Technology) to discuss queuing systems and the suggestions from Rouba's research with School of Managment co-authors to improve the queuing systems.They discuss, how you can manage a queuing system when the first come, first served model doesn’t work? What is priority queue jumping and why do people do it? Rouba aims to provide a greater understanding of why people cheat and the implications it can have. Hosted on Acast. See acast.com/privacy for more information.

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