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Listen "Love is the Secret to Exceptional Patient Experience"
Episode Synopsis
Join Dr. Peter Pronovost and Dr. Debra Leizman as they discuss the secret to how to deliver an exceptional patient experience. Dr. Debra Leizman recently was recognized by Press Ganey as a 2022 Human Experience Pinnacle of Excellence Award winner. Peter and Deb discuss the radical, yet simplistic, model of finding humanity in each person and unlocking a sense of gratitude for the honor it is to serve patients the way they do.
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