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Listen "Responding to Patient and Visitor Misconduct"
Episode Synopsis
Guest: Benjamin Houge, M.S.
Host: Timothy Morgenthaler, M.D. @DrTimMorg
More and more health-care providers are faced with inappropriate behavior, bias and even violence by patients and visitors. How does a hospital draw the line and support its employees while maintaining a reputation for excellent service? Mayo Clinic leader, Benjamin Houge, M.S., reveals fresh insights that answer these questions and more. In the podcast, Mr. Houge talks about the forces of change that are increasing the occurrence of misconduct, shares how Mayo Clinic addresses inappropriate behavior and supports its employees, and reveals learnings during the development of the Patient and Visitor Conduct Program and recommendations for starting a program.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/#mayokeyintoquality
Host: Timothy Morgenthaler, M.D. @DrTimMorg
More and more health-care providers are faced with inappropriate behavior, bias and even violence by patients and visitors. How does a hospital draw the line and support its employees while maintaining a reputation for excellent service? Mayo Clinic leader, Benjamin Houge, M.S., reveals fresh insights that answer these questions and more. In the podcast, Mr. Houge talks about the forces of change that are increasing the occurrence of misconduct, shares how Mayo Clinic addresses inappropriate behavior and supports its employees, and reveals learnings during the development of the Patient and Visitor Conduct Program and recommendations for starting a program.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/#mayokeyintoquality
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