Do you just send them your monthly newsletter or EDM? That's what most clients say when I ask them how they keep in touch with past clients. This week, I'm not only showing you what the data tells us about precisely why clients leave… I'm also showing you exactly how to stay in touch with clients and what to say when you call so they find value in the contact. After all, if your clients get value each time you contact them they will stay a client longer. This is a much overlooked area in business that can make a massive difference to both the short-term profitability and the long-term value of your business.

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