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Listen "Will AI Chatbots replace first-level customer service people in B2B?"
Episode Synopsis
This week Andy & Brian talk about:
- Amazon's bigger investment in Anthropic and what it means for the future of eCommerce
- A new AI chatbot tool called Hume and how it's going to affect first-line customer service workers in the future. Plus, Andy shares and example of an interaction he had with Hume...
- Amazon's bigger investment in Anthropic and what it means for the future of eCommerce
- A new AI chatbot tool called Hume and how it's going to affect first-line customer service workers in the future. Plus, Andy shares and example of an interaction he had with Hume...
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