In this episode, Paul demonstrates the importance of looking back strategically by identifying lessons, providing meaning to what they indicate and even point to how that can be a springboard to the new year. 00:00 Reflecting on the Past Year06:10 Embracing Technology for Reflection10:55 Celebrating Achievements and New Experiences14:59 Understanding the Maintenance Mindset19:13 Personal Growth and Relationships24:05 The Journey vs. Destination Mindset28:30 Looking Ahead to 2026🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at www.multifamilymedianetwork.com to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement

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