The mortgage industry is undergoing one of the biggest technological shifts in history, and AI is at the center of it. In this week’s episode of Lykken on Lending, David Lykken sits down with Joe Welu, Founder & CEO of Total Expert, to discuss how their new AI Sales Assistant is transforming the way lenders engage with customers. From lead incubation and database mining to post-close relationship management, Joe explains how voice AI is helping originators scale productivity, improve retention, and focus on delivering high-value advice. With compliance built in and multiple AI agents rolling out, this conversation offers a glimpse into the future of lending and why those who adopt AI will hold a major competitive advantage.

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