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Listen "LTBP #57 - Cathy MacDonald: Having Difficult Conversations & Dealing With Lies"
Episode Synopsis
In this episode of the LTB Podcast, we welcome on a previous guest, Cathy MacDonald from the Art of Communication. We cover: Managing and setting yourself up for challenging conversations How to deal with a client crying What to do if you upset a client Why you should always have your hard conversations face-to-face and not through email or text How to deal with a disruptive client in a group class The power of "you", "I" and "we" How to handle misreporting/ lying with food diaries
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