Live Chat with Jen Weaver

Live Chat with Jen Weaver

Por: Jen Weaver
Customer Support QA and Training: I deliver bite-sized episodes every two weeks that each dive into a single solution, showcasing the tech stacks and workflows top support pros use to tackle challenges and optimize their customer and team experience.
24 episodios disponibles

Latest episodes of the podcast Live Chat with Jen Weaver

Beyond Christmas: Managing the Holidays on Global Teams | Episode 24 25/11/2025
Coach Rios’ Support Report Gets Value from Customer Noise | Episode 23 28/10/2025
Leading Through Layoffs: Building Teams When Budgets Shrink | Episode 22 14/10/2025
From Boring to Brilliant: Raising Energy on Virtual Calls | Episode 21 30/09/2025
Conquer QA Overwhelm with Stacy’s Fearless Ten-Ticket Method | Episode 20 16/09/2025
Prevention-First QA to Rocket Your Team to 97-Plus-Percent CSAT | Episode 19 02/09/2025
Stop Hoarding QA: How to Use Feedback to Fuel Support Team Growth | Episode 18 19/08/2025
How to Use AI to Audit, Scale, and Train Your Team With Confidence | Episode 17 05/08/2025
Let Go of the Legos: Why Delegation Makes You a Better Leader | Episode 16 22/07/2025
What Makes People Stay: How to Lead Support Teams with Purpose | Episode 15 08/07/2025
AI Isn't Plug-and-Play: How to Actually Get Support Data Right | Episode 14 24/06/2025
Metrics to Track or Toss: Craig Stoss’s 5-Step System to Simplify Support Data 10/06/2025
Turn Metrics Into Momentum: Mario Guisado’s Dashboards That Drive Results 27/05/2025
From Lead to Head of Support: A Blueprint for Your First Three Projects 13/05/2025
Trust Builds Teams: Alex Armstead’s Support Ops Strategies for Healthy Teams 22/04/2025
The $5 Million Safety Net: How to Build Premier Support That Pays For Itself 15/04/2025
Courage to Teach: How Help Scout Turns Classes into Revenue 31/03/2025
Tone Matters: The Document That Keeps Buzzsprout’s Support Team Unified 17/03/2025
Agile CX: Steph Uses Dev Sprints to Focus Team Energy 04/03/2025
From Zero to Scalable: Brittany Ferguson Builds Support Teams 18/02/2025
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