Keith Dickens is the founding member of Dickens Technology Consulting Group, Inc. (DTCG, Inc.) He is an IT Consultant/Specialist with 40+ years of experience. He has established a formidable reputation for delivering efficient business solutions. His extensive experience has been marked by a commitment to excellence, innovation, and a deep understanding of the ever-evolving technological landscape. Keith participates in every aspect of Information Technology: Consultation, Implementation, Service & Support. Keith’s experience has allowed him to provide services to a diverse client base including municipalities, law firms, accountants, small businesses and individuals. Keith’s approach to business is building strong, trusting relationships with his clients.In this episode, Philip and Keith Dickens discuss: Embrace and Advance with TechnologyCustomer Service and CommunityKnow Your LimitationsEffective CommunicationLightbulb Moments:Technology is essential for business advancement. It's important not to fear the unknown, and it's okay to fail sometimes. Ensure your IT consultant understands your business to tailor solutions effectively.Fulfill the needs of your customers, as satisfied customers are crucial for business success. This has been a recurring theme in the podcast, emphasizing the importance of customer satisfaction.Understanding your limitations is key to solving problems effectively and delegating tasks to professionals. This helps in addressing issues more efficiently and leveraging the strengths of others.Communicate clearly and effectively, especially for introverts. Effective communication can reduce the need for constant talking and helps in building better relationships, both professionally and personally.“Work from the solution backwards. If you work it backwards, you ultimately come up with all the steps that it takes to what made it fail, how it got there, and ultimately how to fix it.” - Keith DickensConnect with Keith Dickens: LinkedIn: https://www.linkedin.com/in/keith-dickens-b83b9aa/ Phone: (773) 721-5274Email: [email protected] Connect with Philip: Website: https://www.fornarolaw.com/ Podcast Website: https://lbmpodcast.com/ "X": https://x.com/FornaroLaw Pinterest: https://www.pinterest.com/philipfornaro/ YouTube: https://www.youtube.com/@fornarolaw3002 LinkedIn: https://www.linkedin.com/in/fornarolaw Instagram: https://www.instagram.com/fornarolaw/ Facebook: https://www.facebook.com/FornaroLaw https://www.facebook.com/philip.fornaro.3/ 

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