Joey Coleman is the creator of The First 100 Days – a system that is designed to dramatically increase your customer retention and as a result, your bottom line. Joey is a recognized expert in customer experience design and is an award-winning speaker at both national and international conferences. Galen interviewed Joey about the vital importance of the client experience to the continued growth and sustainability of the business. Highlights Client Spotlight: Who is Joey Coleman? What is his most remarkable aha moment Why should you show your clients that you care His process when writing his book The art and science of why the majority of businesses lose customers in the first year and why the first hundred days are critical to the relationship Why customers leave What's the biggest challenge for Joey How you can solve the problem of being too busy What most businesses are failing to pay attention to What are the three things that you can do immediately to start to see a difference in customer experience The power of "thank you notes" What it means to level up for Joey Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com [email protected] www.levelupclaim.com Connect with Joey Coleman https://joeycoleman.com/ Never Lose a Customer Again

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