You hired smart, capable people. You pay them well. You’ve invested hours into onboarding, training, and managing—so why are you still catching errors, solving problems, and holding the business together with sheer willpower at 9 p.m. on a Tuesday?The answer might surprise you: It’s not your team—it’s your operational maturity.In this episode, Kelli Rowan pulls back the curtain on what’s really causing underperformance, friction, and burnout inside seven- and eight-figure digital businesses. Spoiler: It’s not the people—it’s the container they're placed in.You’ll learn:What operational maturity actually means (and why most CEOs misunderstand it)The 3-layer Operational Maturity Pyramid™ and how to build it5 signs your business lacks operational maturity (and what to do instead)How to create a strong “team container” that enables top-tier execution without your constant oversightThe Million Dollar Prep List every CEO should complete before hiring a COOThe key difference between founder-led vs. founder-free businesses—and how to make the leapPractical steps to elevate operational maturity this weekIf you’re ready to shift from managing chaos to leading with clarity—and finally scale without drowning in operations—this episode is essential listening.🔧 Mentioned in this episode:→ Million Dollar Ops Sprint — Build your operational maturity pyramid with done-for-you templates and expert support→ Scalable CEO Toolkit — SOPs, dashboards, workflows, and strategic tools for 7- and 8-figure growth→ CEO Clarity Diagnostic— Free assessment to identify your top operational gaps and growth levers📌 Subscribe & ReviewIf you found this episode valuable, subscribe to Level Eight with Kelli and leave a review. It helps more high-level CEOs like you discover how to scale with elegance—not exhaustion.

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