Loyalty Beyond Points: Designing Experiences That Truly Connect (#731)

Let's Talk Loyalty
16/12/2025 49 min Temporada 1 Episodio 731
Loyalty Beyond Points: Designing Experiences That Truly Connect (#731)

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Episode Synopsis

This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.Steve Habbi , award-winning brand leader, shares how loyalty goes beyond points. Discover how utility, seamless experiences, emotional resonance, and AI-driven personalization can turn customers into lifelong fans. From HSBC and the London Stock Exchange to Formula One, learn actionable insights on building loyalty through memorable experiences.Hosted by Nyeleti Sue-Angel NkunaShow notes:1) Steve Habbi2) Soler Coaster3) Book Recommendation: Guns, Germs, and Steel: The Fates of Human Societies

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