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Listen "Crafting Loyalty with a Luxury Touch: Inside Lalit Suri Hospitality Group (#712)"
Episode Synopsis
Join Monica Sharma and Juber Shaikh from the Lalit Suri Hospitality Group, one of India’s leading luxury hotel brands. Discover how they’ve built a strong brand, the history of loyalty within the group, and how their loyalty programme is designed to truly reflect the luxury experience—creating a programme with a difference.Hosted by Paula ThomasShow notes:1) Lalit Suri Hospitality Group2) The LaLit Loyalty3) Juber Shaikh4) Monica Sharma5) Book recommendation: Thinking Out Loud - Keeping Nothing Behind6) Book recommendation: Grand Central Publishing Delivering Happiness: A Path to Profits, Passion and Purpose
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