This pandemic is fundamentally changing the way teams operate and communicate. To be effective in a crisis environment, team leaders require different skills to maintain worker engagement and productivity in a remote setting, make decisions quickly, and communicate effectively. In fact, working from home is the new reality for many US workers and may lead to wider adoption of virtual teams following COVID-19. Prior to this crisis, remote work was a growing but still limited part of the workforce. Only about 3.4% of employees in the US worked primarily from home in 2018. The scale and scope of the current situation, with organizations of thousands of employees transitioning to virtual teams in a very short time, are unprecedented. Research by The Conference Board has identified 12 behaviors of highly engaging leaders. As we strive to keep employees engaged during the COVID-19 crisis and afterward into the recovery phase, these 12 behaviors are good reminders of how to best lead virtual teams.

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