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Listen "Let's Talk Club Management Ep. 115 - Service and Hospitality Culture"
Episode Synopsis
For many clubs, the season is rolling. In this episode of the podcast, we’re joined by Sam Lindsley, Search & Consulting Executive, and Chris DeChillo, Hospitality Trainer & Leadership Coach with KOPPLIN KUEBLER & WALLACE. Sam and Chris discuss what club management professionals should do to establish and maintain service excellence year-round and what the keys are to cultivating a team that is passionate about delivering exceptional service.
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