Join us as we talk to Ian James, who shares his journey from an insurance claims handler to Head of Global Risk and Control for a major global bank. His progressive attitude to risk management stands him out from the crowd, and his desire to be at the inception of ideas means he can be an enabler rather than the nay-sayer when he's left on the periphery of thinking. Ian shares how he channelled his early dislike for formal education into his work life as he hoovered up a wide range of knowledge and skills and developed a passion for developing people. This passion extended beyond work as Ian coached a rugby team, developing them from eight years old through to eighteen. He also led a scout group and volunteered to help many Duke of Edinburgh award groups. He's even turned his hand to judging for Regional Enterprise awards in Birmingham. Ian's passion for developing people with exceptional engagement scores in almost every role he has undertaken. He shares how several people influenced him in his career and how he has paid that forward many times.

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