Rod and Brian conclude this two-part series by discussing three additional ways executives can embed quality or non-quality elements into their organization's culture.   Episode Summary: Three additional ways executives embed culture are discussed, and examples of each are given. These include:  What executives model, coach, and teach Perceived way employees believe they can get recognition and reward Perceived criteria to get hired, promoted, or removed Four key steps are also offered to help assess if the frequency of behavioral exceptions is creating boundary-busting, excuse-making, and unnecessary use of resources. In other words – waste and non-quality.        Whiteboard Notes:   Reflection Questions: Does your organization have a good handle on the consistency of employees' mindsets and behaviors in successfully doing: Right thing – aligned to your mission and strategy? Right time – supporting your standards? Right way – reflecting your policies, processes, and core values?

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