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Listen "Just One CS Thing - Engagement Plans - Keeping it Simple with Stephen O’Keefe"
Episode Synopsis
Are you ever unsure of the right cadence and method of engaging with your customers?
It’s easy to think there is a ‘best practice’ methodology you should use and stick to come what may. My guest this week is Stephen O’Keefe (Senior Director of Customer Success at HubSpot )who describes his decision to revert to simplicity and how it made significant improvements - not just for his key client metrics but also for his team as well.
It’s easy to think there is a ‘best practice’ methodology you should use and stick to come what may. My guest this week is Stephen O’Keefe (Senior Director of Customer Success at HubSpot )who describes his decision to revert to simplicity and how it made significant improvements - not just for his key client metrics but also for his team as well.
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