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Listen "Just One CS Thing - Change Management - the essential CS skill with Sue Nabeth Moore"
Episode Synopsis
A large part of what Customer Success is all about is helping customers change what they are currently doing to something that will make them more successful. Helping customers launch a new product or continually helping improve adoption levels are examples of this. Luckily, Change management (and methodologies such as ADKAR) is a mature discipline and we can learn from the experts, one of whom is on this week’s show.
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