1  4  CX and Voice of the Customer with guest Donna Martino In this episode....we sit down with industry veteran Donna Martino to explore the evolving world of Customer Experience (CX). With a career spanning roles in customer operations, enablement, cybersecurity, and leadership, Donna brings a wealth of insight into how keeping the customer at the center of every decision can shape impactful outcomes across an organization.We dive into:Why Voice of the Customer (VOC) is more than just a buzzwordHow to turn NPS into action (and when it doesn’t work)Practical ways non-CX teams can influence customer experienceThe power of cross-functional collaboration and “upward accountability”How to find and empower your internal CX advocatesWhether you're in support, success, enablement, or leadership, this conversation will inspire you to reframe how your team connects with and learns from your customers.About Donna Martino:Donna Martino is the owner and lead problem solver at Solutionsfor Good, where she partners with purpose-driven organizations to tacklechallenges and unlock growth, scalability, and modernization. With over 20years of experience leading customer-focused transformations, Donna specializesin aligning customer operations with business objectives, enhancing loyalty,and streamlining processes through technology and innovation. She is a naturaladvocate for customers, always approaching change from their perspective.Her corporate career includes impactful leadership roles atDell and GE, where she advanced customer experience, business transformation,and process excellence. At Dell Financial Services, Donna led global customeroperations and modernization initiatives, spearheading efforts in customerexperience design, contact center modernization, and process automation todeliver exceptional service and measurable results.A dynamic leader and hands-on problem solver, Donna thriveson creating tailored solutions that empower teams, improve customer outcomes,and drive lasting impact. Outside of work, she enjoys traveling, practicingyoga, hiking, volunteering, family time and immersing herself in music and art.Whether you're just starting your career or a seasoned professional aiming to stay ahead of industry trends, Journey to Success: CX Conversations is your essential resource for everything related to Customer Experience (CX) and Customer Success (CS). Designed for individuals at every stage of their professional journey, our podcast provides a wealth of information and guidance to help you navigate the complexities of the customer-centric business world.Raymie CorpuelWith 20+ years of diverse experience, Raymie is a recognized leader in Enablement, Customer Success, and Customer Experience. Known for her dedication to improving the customer journey, she's been pivotal in creating customer-focused cultures across different organizations.Sue YendellSue has over 25 years of professional experience, ranging from database administration to chief of staff roles, with a strong focus on Leadership, Enablement, and Service. Sue decided to become a trained executive coach and give that same gift to others, earning certification through Coach Training EDU, and is nearly ready to submit for International Coaching Federation certification.

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