In this podcast, Ashley Yocum with PBK Bank shares a real-world perspective of what it is like to successfully manage their overdraft program. Prior to implementing the JMFA Overdraft Privilege® program, the bank utilized an Adhoc program. While offering a compliant overdraft service that delivers value to customers was their top priority, they gained more streamlined processes for greater efficiencies and best practices for managing overdraft income. Ashley also provides a quick overview of the time it takes to manage the program, including the reports used on a daily and monthly basis. You’ll also hear about the other tools and resources the bank relies on for creating a positive impact with the service. Episode Highlights0:20 – Introductions0:50 – Common questions about managing the program1:16 – Processes prior to implementing JMFA program1:50 – Initial concerns before implementation 2:41 – Overview of daily and monthly processes3:45 – Key reports that help with managing the program4:30 – Additional tools and resources 5:32 – Training opportunities and experience working with the consulting team to achieve success7:06 – Program impact for the bank, customer and fulfilling their mission8:47 – Closing remarks

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