In the latest podcast, Jay gives a simple list of phrases that top agents NEVER (or rarely) say when communicating with clients. These seemingly harmless sayings can potentially hold you back when climbing the ranks as a top agent as they can make you look unprofessional or even lacking talent being an agent. Phrases like "I did my best" and "I'm Sorry" are just a couple of the key ones that Jay talks about here and how they can leave an impression on your client without you really even realizing it. Tune in to find out these other phrases and why they can be detrimental to your career. Submit your questions for Jay and Ryan to answer on the podcast here!

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