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Listen "Episode 5: ITCS Technical Support - Pre and Post Pandemic"
Episode Synopsis
Welcome to the ITS4Ed Podcast.
This is episode #5. This podcast focuses on the IT Customer Support (ITCS) Unit of Instructional Technology Services.
In this discussion, you will hear different perspectives from various members of ITCS.
IT Customer Support provides high-quality, professional, and expeditious support and services to enable District schools and offices to meet the District’s goals, increasing student achievement and operational efficiency.
IT Customer Support provides support for end users using technology and devices connected to the technology infrastructure. They provide on-site, day-to-day, proactive, and reactive local support to schools and offices. This branch performs the following functions:
Chat
IT Helpdesk
IT Remote Services
Onsite technology support for schools
Day-to-day maintenance of school site technology
Speakers:
Jose Somoano, Senior IT Operations Manager
Phillip Lucero, IT Business Efficiency Analyst
James Hicks, IT Business Efficiency Analyst
Steve Evans, IT West Supervisor
Narrator:
Youssef Elias, School Systems Manager, LA Unified
This is episode #5. This podcast focuses on the IT Customer Support (ITCS) Unit of Instructional Technology Services.
In this discussion, you will hear different perspectives from various members of ITCS.
IT Customer Support provides high-quality, professional, and expeditious support and services to enable District schools and offices to meet the District’s goals, increasing student achievement and operational efficiency.
IT Customer Support provides support for end users using technology and devices connected to the technology infrastructure. They provide on-site, day-to-day, proactive, and reactive local support to schools and offices. This branch performs the following functions:
Chat
IT Helpdesk
IT Remote Services
Onsite technology support for schools
Day-to-day maintenance of school site technology
Speakers:
Jose Somoano, Senior IT Operations Manager
Phillip Lucero, IT Business Efficiency Analyst
James Hicks, IT Business Efficiency Analyst
Steve Evans, IT West Supervisor
Narrator:
Youssef Elias, School Systems Manager, LA Unified
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Episode 24: How ITS responds to Emergencies
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Episode 23: Women in IT Mentorship Program
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Episode 21: LMS - Your Digital Classroom
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Episode 20: Get Your Head In The Cloud
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Episode 19: Esports Champions
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