ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "episode 13- It's a Lovely time to cut out the emotion & respond instead of reacting"
Episode Synopsis
So, you got a nasty email, review, text or bit of feedback...
first breathe
ask yourself:
do I need some space from this?
do I need to write out your response, get it ALL out the anger & emotion
if you aren't sure, your sign is if you keep feeling this bubble over
try to process with your people to get it out
would it be better to sleep on this? if you're asking, the answer is yes
first, identify heart of the "issue"
respond with a clear & kind solution
feel yourself getting snarky? hit the pause button
backspace, start again
What will people think?
remember, if a sound person is reading this review they will see through the fog
focus on what you can control
Avoid apologizing, unless it's truly necessary
Offer a solution, even if it's not within your business
first breathe
ask yourself:
do I need some space from this?
do I need to write out your response, get it ALL out the anger & emotion
if you aren't sure, your sign is if you keep feeling this bubble over
try to process with your people to get it out
would it be better to sleep on this? if you're asking, the answer is yes
first, identify heart of the "issue"
respond with a clear & kind solution
feel yourself getting snarky? hit the pause button
backspace, start again
What will people think?
remember, if a sound person is reading this review they will see through the fog
focus on what you can control
Avoid apologizing, unless it's truly necessary
Offer a solution, even if it's not within your business
More episodes of the podcast It's a Lovely Time
Episode 33- It's a lovely time to make time for your family, by taking care of yourself first
03/04/2023
Episode 32- It’s a lovely time to chat with Carl from Local Business Hacks- a reintroduction to Meg
27/03/2023
Episode 30- It's a lovely time to become who you were meant to be, there are no shortcuts
27/02/2023
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