When a corrupted virus definition file was distributed by a centralized management server, it was up to Jay Abbott to find a fix for the company-wide blue screen of death. Jay describes how the emergency escalated, how he mobilized an all-hands-on-deck response, and how he diagnosed the issue.Tune in for a masterclass in incident response and disaster recovery as Jay, Director of Corporate IT at NinjaOne, tells his story to our host, Jonathan Crowe. ---------Key Quotes:“It highlighted that nobody plans for this scale of a problem.”“We tried to make it as fun as it could be. You have to be able to laugh at it.”“Communicate with users. They're a lot nicer than you want to give them credit for as long as they understand what the solution is.”“Don't let inaction paralyze you.”---------Time stamps:00:34 - About Jay04:04 - The incident12:24 - Finding a solution13:30 - Nailing prioritization20:24 - Keeping morale up in a crisis27:40 - Lessons learned30:16 - Jay’s survival kit32:45 - Advice for future leaders---------Links:Find Jay on LinkedInFind Jonathan on LinkedInLearn more about NinjaOne

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