Nerys Corfield | Why agent experience is as important as customer experience

IRIS Pod - IRIS Audio Technologies
16/05/2023 17 min Temporada 1 Episodio 42
Nerys Corfield | Why agent experience is as important as customer experience

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Episode Synopsis

We’ve been trying to get Nerys Corfield on the IRIS Pod for a while, but she’s a tough woman to catch! We finally got to chat with her at Enterprise Connect, covering everything from why going to events like Enterprise Connect is important, how the call center industry is adapting to different technologies, and why the agent experience is just as important as the customer experience.

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