Tune in to hear:In this episode, we discuss the importance of storytelling and laughter in building client relationships, some tips for preparing for big public speaking engagements, tips for non-verbal communication in online conferencing and much more.Learn about Arthur’s professional journey and how he got to where he is today.Why does Arthur think communication is so important for professionals who need to guide clients with clarity and confidence?What is Arthur’s overall philosophy when it comes to communicating effectively?What role can storytelling play in financial advising and similar professions? Why do “facts fade and stories stick?”How does Arthur prepare for a big public speaking engagement?What are some techniques for drawing in an audience’s focus when a topic is dry and numbers heavy, like finance?What feedback mechanisms has Arthur found most useful for improving his own speaking practice?How does Arthur adjust his presentation style to suit the different types of audiences he encounters?What does Arthur think are some common communication habits or patterns that tend to erode confidence and how can financial advisors correct them?Does Arthur have any tips for using non-verbal communication, particularly when interacting on online conferencing? How can performers ensure that they are coming across as authentic?What daily or weekly routines help Arthur stay sharp physically, mentally and emotionally?How has Arthur learned from his failures, either professionally or personally?What practices does Arthur have in terms of life-long learning?What roles do discipline, consistency and mindset play vs. raw talent in terms of the performing arts?Quote“Victor Borge…had a great quote, and it was ‘laughter is the shortest distance between two people.’ I think that is so true. If you want to get someone to consider your point of view, get them to laugh. It lowers all the defenses - all the chemicals change in the body, the oxytocin shows up instead of the cortisol. I think that’s something that we forget, on a conscious level, but when we remind ourselves to do it…it makes a big difference when you’re working with your client.” - [05:35] Arthur FratelliLinksArthur Fratelli on LinkedIn“Hold Your Head Up” by Rod ArgentThe Amazing ArthurArthur’s LinktreeTedX TalkConnect with UsRusty Vanneman on LinkedInRobyn Murray on LinkedIn

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