This week's podcast covers significant developments in Australia's insurance industry. The Australian Financial Complaints Authority upheld insurer IAG's decision to deny a disputed car insurance claim, demonstrating the power held by the policyholder, despite ownership. The Australian Prudential Regulation Authority (APRA) is partnering with insurers, government agencies, and the private sector to tackle home insurance affordability. APRA is also set to release a climate vulnerability assessment involving the top five Australian insurers. In the life insurance sector, the Australian Securities and Investments Commission is urging companies to reconsider their product offerings, sales processes, and strategies based on consumer feedback, following their review which revealed continuous direct life insurance sales failures. These events highlight the need for a systemic revamp in the certification industry to rebuild consumer trust.n

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