In this episode of the Instant Payments Podcast, host Tal Clark (CEO of Instant Financial) continues his conversation with Kevin O'Bold, VP of Finance at Ultra Steak. They dive deep into the impact of digital tipping, pay-at-the-table technology, and electronic payments on restaurant operations, employee satisfaction, and business efficiency. Kevin shares real-world insights on transitioning from cash to digital, optimizing labor, customizing tip pools, and the future of technology in the hospitality industry. The discussion also covers leadership advice for those aspiring to grow in the restaurant business.Chapters & Timestamps:00:00 – Introduction & Welcome Back00:29 – The Shift to Pay-at-the-Table and Digital Payments01:55 – Impact of Electronic Tipping: Efficiency & Transparency04:15 – Employee Experience: Daily Tip Access & Financial Wellbeing07:15 – Reducing Cash Handling & Courier Service Costs09:00 – Employee Feedback and Retention Benefits12:08 – Customizing Tip Pools and Automation15:01 – Technology Needs: Forecasting, AI, and Labor Optimization19:10 – Balancing Technology with Human Touch in Hospitality21:15 – Dynamic Pricing: Opportunities and Challenges23:45 – Leadership Advice for Restaurant & Hospitality Professionals26:20 – Closing Thoughts & Where to Learn More

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