Innovating experiences with service design | Smaply podcast

Innovating experiences with service design | Smaply podcast

Por: Smaply
The experiences of customers, patients, citizens, employees... are key to your organization’s success and therefore should be coordinated very carefully.

This podcast is your go-to-place to learn about how to design human-centered services and get advice from practitioners.

Read more about experience innovation on https://www.smaply.com/blog or create your own journey maps, personas and stakeholder maps on https://www.smaply.com
19 episodios disponibles

Latest episodes of the podcast Innovating experiences with service design | Smaply podcast

Journey mapping in tourism 18/07/2022
Ask Marc - managing CX across online and offline channels 12/05/2022
Ask Marc – becoming a human-centered organization 17/12/2021
Ask Marc – presenting journey maps 15/09/2021
Journey mapping in marketing 23/08/2021
Journey mapping in banking 27/07/2021
Journey mapping in NGOs 19/07/2021
Journey mapping in SaaS 12/07/2021
Ask Marc – Service design workshops 02/04/2021
Ask Marc – Measuring service design impact 19/02/2021
Ask Marc – Methodology silos 10/12/2020
Ask Marc – Stakeholder maps 12/10/2020
Ask Marc – Journey map repositories 17/07/2020
Ask Marc – Customer experience research 05/05/2020
Ask Marc – Personas on journey maps 12/03/2020
Ask Marc – Personas 06/02/2020
Ask Marc – Journey map operations 05/12/2019
Ask Marc – Insights from the SDGC19 30/10/2019
Ask Marc – Employee experience 11/07/2019
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