In this session, we talked about service design workshops: how to run a successful service design workshop? What are the upsides and downsides of in-person workshops and digital workshops? And how to connect the two worlds together?Please find the video, transcript, screenshots and more resources on this episode on https://www.smaply.com/blog/ask-marc-service-design-workshops Overview[2:00​] Introduction [10:45​] What are the upsides and downsides of in-person and digital workshops? [13:25​] What is your advice for the duration of an online workshop? [15:35​] Is there an optimal size in terms of people for a workshop? [21:50​] Do you think the future will be to be physically in a workshop, but using a digital tool to work together? [24:00​] How do you manage more dominant workshop attendees to make sure there is an even amount of interaction? [30:10​] Can you talk a little bit about the best ways to co-create with users in a workshop setting? Do they participate just like other participants? How do you best facilitate that co-creation? [33:45​] In a journey mapping team, how do you use the breakout rooms? And how do you keep an overview and a shared understanding of the journey?

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