In this session we talked about journey map hierarchies, how to connect journeys within departments, and how a repository helps standardize customer centricity activities.Please find the video, transcript, screenshots and more resources on this episode on https://www.smaply.com/blog/ask-marc-journey-map-repositories Overview[05:30​] Introduction[14:20​] How can you establish links and enable traceability between customer and operations / organization metrics using repositories?‍[18:10​] What is a good way to connect all the different journeys within one company?‍[20:00​] How could journey map repositories work for journey maps that cover journeys across all kinds of different government agencies that work independently?[21:45​] How do you operationalize this if you are for example a bank?[27:20​] What are the biggest barriers for implementing such a method in large organizations and how do I overcome these barriers?[31:00​] How can you realign journey mapping activities between departments?[34:25​] How do you cope with data security when linking real-time data that we talked about to a repository like this?[37:10​] What is a boundary object?[38:00​] Is a repository of templates and taxonomy that can standardize journey mapping a good place to start?[39:00​] Which government did a journey map from life events that you spoke about earlier? Is it possible to share that information?

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