Episode 18: MSP Customer Success - should you be doing anything different?

Infinite Scale: The Ultimate Growth Podcast for MSPs
15/04/2020 20 min Temporada 1 Episodio 18

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Episode Synopsis

What’s your Customer Success Strategy right now? James talks with Mark Copeman entrepreneur and author of Helpdesk Habits. Mark talks about why your strategy should stay consistent but why its extra important as a business owner to offer “Human Support” to both your customers and your frontline help-desk staff.

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Episode 57: Perfect Partnerships - How to Successfully Onboard an Outsourced Helpdesk 18/03/2024
Episode 56: Unshakable Confidence, 5 Ideas to Master your MSP Mindset 18/03/2024
Episode 55: What is the Rule of 3 for MSPs? 17/03/2024
Episode 54: How MSP’s can break free from Operational Overload 14/02/2024
Episode 53: Are You Stuck 'In the Business'? Key Signs and Solutions 14/02/2024
Episode 52: Scaling Your MSP Business: The Power of Time Freedom 11/12/2023
Episode 51: How to use AI to optimize your MSP 14/06/2023
Episode 50: Optimizing Your MSP Sale Value 07/06/2023
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