This episode tells the full story of Brandless, the direct-to-consumer startup founded in 2016 with the mission of offering high-quality household and grocery essentials at “honest prices” by eliminating the so-called “brand tax.” With a sleek, minimalist identity and a bold “everything for $3” model, Brandless raised over $200 million, gained early buzz, and expanded rapidly.However, the flat pricing strategy strained margins, fulfillment costs soared, and customer acquisition proved expensive. A pivot to variable pricing in 2019 eroded customer trust, leading to a sharp drop in loyalty. By February 2020, Brandless shut down amid financial and operational pressures.Just months later, former leadership revived the brand in a leaner form—fewer SKUs, a membership model, wholesale partnerships, and tighter cost control. Today, Brandless continues on a smaller scale, embodying the lessons learned about sustainable growth, unit economics, and maintaining brand authenticity.Are you happy with your CRM? If not, we have an AI-infused one that is really good.Try ⁠My Lindy⁠Add custom AI to your business.Try ⁠Strawberry Antler

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